Effective date: October 8, 2026
1. Who we are
Slero Tech Support (“Slero,” “we,” “us,” or “our”) is a consumer technology-support service by Made For Tech Corp. We provide practical technology support and instruction, including remote sessions, SleroConcierge memberships, and member-only residential visits.
2. Eligibility and purchasing for others
You must be at least 18 and able to enter a binding agreement to purchase services. You may purchase support for another adult only with authority to provide their information and arrange service. The person receiving support must consent before we access a device or enter a residence.
3. Services
Service descriptions, prices, duration, and benefits appear on the applicable plan, checkout, order, or confirmation page. Services may include one-time remote sessions, annual Individual or Household SleroConcierge memberships, and residential visits for active members at $125 per hour, subject to location and availability. All remote and residential sessions have a one-hour minimum. Additional remote-session time is $85 per hour.
We may reasonably modify service features, scheduling methods, supported devices, or availability. Material changes to purchased services will be communicated when required.
4. Remote access and permission
Screen sharing or remote device access occurs only with the device user’s permission. You remain in control and may end access at any time. You authorize us to interact with the device only as reasonably needed for the requested support.
You are responsible for backing up important data and closing private files, financial accounts, health records, or other information not needed for support. We will not ask for your banking password, complete payment-card number, or one-time authentication code.
5. Residential visits
You must provide a safe, lawful environment and confirm that you are authorized to permit entry and work on the devices involved. We may decline, stop, or reschedule a visit when conditions are unsafe, the location is outside our service area, or the work is beyond our capabilities.
6. Orders, prices, and payment
Prices are in U.S. dollars unless stated otherwise. Applicable taxes or approved expenses may be added where required. Payment must be authorized before service unless agreed otherwise. Requesting a payment link is not a completed purchase, and an order is not accepted until payment and scheduling are confirmed.
7. Memberships
SleroConcierge is an annual membership. Current pricing and benefits appear on the Plans page. For new online memberships, the checkout shows the annual price and requires a separate, unchecked consent box for automatic renewal every 12 months. Future renewals can be cancelled in My Account → Billing or by contacting Slero. Cancellation stops future renewal charges; it does not end an already-paid term. Paid access begins only after payment verification. A failed renewal does not extend the paid term. One-time remote sessions do not automatically renew. Contact us with renewal, cancellation, or refund questions.
8. Scheduling, cancellations, and refunds
Terms included with an order or appointment confirmation are part of these Terms. Contact us promptly to change an appointment. Completed services and time already provided are generally non-refundable except where required by law or expressly agreed by us.
9. Support limitations
We use reasonable care but cannot guarantee every issue can be fixed, data can be recovered, or a device will operate without interruption. Our services are not a product warranty, insurance policy, emergency service, or guarantee against fraud.
Slero does not provide medical, legal, financial, or emergency advice. We may help you use technology to communicate with a professional or service provider, but that organization—not Slero—is responsible for its advice, products, and transactions.
10. Online safety
We can help identify common warning signs and safer next steps but cannot guarantee a message, person, website, or transaction is legitimate. If money or sensitive information may have been stolen, promptly contact your bank, relevant provider, law enforcement, or emergency services.
11. Acceptable use
You may not use our website or services to violate law, harm another person, access a device or account without authorization, distribute malicious software, interfere with systems, impersonate another person, or commit fraud.
12. Intellectual property and third parties
The Slero website, branding, original text, and materials belong to Slero, Made For Tech Corp., or their licensors. Third-party products and services have their own terms and policies. Mentioning them is not a warranty or endorsement.
13. Disclaimers and liability
To the maximum extent permitted by law, services are provided “as is” and “as available.” We disclaim implied warranties that may legally be disclaimed. To the maximum extent permitted by law, Slero and Made For Tech Corp. will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or access. Nothing excludes liability that cannot legally be excluded.
14. Changes and contact
We may update these Terms by posting a revised version and effective date. Questions may be sent to info@madefortech.com or (855) 633-6335.